One · Review
A case is submitted.
We assess it against criteria we do not publish. Not every case is accepted.
We help make sure it is — by bringing serious disputes between consumers and companies into the public domain, where the media and the public can judge for themselves.
Where power is uneven, fairness needs structure. That is our work.
We assess it against criteria we do not publish. Not every case is accepted.
For cases we take on, we prepare a documented resolution proposal — a concrete, reasoned outcome that we put to the company. A final remedy opportunity, prior to escalation. Many cases end here.
Where a company does not engage, or refuses a reasonable resolution, the documentation is built to move with the case — to journalists, editors, radio, television, review platforms, social media, and, where the facts warrant it, the appropriate local court with jurisdiction.
MediaJudge does not publish on behalf of consumers. The case remains theirs. We document, we structure, we prepare. The public step is theirs to take.
We do not litigate. The documentation we produce is built to be legally robust and admissible.
We are independent of corporate interests. We accept no money from the companies we document, and we take no commercial position in the disputes we handle.
We work only with cases that can be substantiated through documents, communications, and verifiable facts.
Every company is given the opportunity to respond before any public step is taken. The response — or its absence — becomes part of the record.
We do not accept every case. The cases we take on are chosen on merit, against criteria we do not publish.
Cases are owned by the people who lived them. We document, we structure, we prepare. The public step is theirs to take. We stand on the side of fairness, not on the side of either party.
Cases not accepted are returned with a brief explanation, where possible.