Pillar · I
Independence.
We are accountable to the integrity of our own work, and to no commercial interest beyond it.
MediaJudge documents serious disputes between consumers and companies, and helps bring them to where they can be judged on their merits — by the public, the media, or, where the facts warrant it, the courts.
MediaJudge is an independent organisation that exists to address a structural gap. When a serious complaint between a consumer and a company falls between the cracks of regulators, courts, and review platforms, the consumer is often left without a proportionate way forward. Legal action is too costly, regulators too slow, public reviews too easily ignored or removed.
We work in that gap. We assess cases against criteria we do not publish. We accept those that meet the threshold. For accepted cases, we structure the documentation, prepare a reasoned resolution proposal, and put it to the company. Where no resolution is reached, the documentation is built to move with the case — to journalists, editors, broadcast media, review platforms, social media, and, where applicable, the local court with jurisdiction.
We do not publish on behalf of consumers. We do not litigate. We do not adjudicate. The judgment, where it is rendered, is rendered by others.
MediaJudge is operated under Dutch law as a private company (B.V.). We have chosen this form because it is straightforward, well understood, and allows us to begin the work without delay. As the organisation matures, a transition to a non-profit foundation structure is under consideration.
We are independent of corporate interests. We accept no money from the companies we document. We take no commercial position in the disputes we handle. We do not charge consumers a success fee. The work is funded independently of the parties it concerns.
Our governance, editorial standards, and operating principles are set out across this site. They are not commitments we make; they are the conditions under which the work is conducted.
We are accountable to the integrity of our own work, and to no commercial interest beyond it.
Cases are reviewed against criteria, documented to admissible standards, and prepared with the same discipline at every stage.
Companies are given the opportunity to respond. The response — or its absence — becomes part of the record.
We do not accept every case. We do not interpret silence. We document, we structure, we prepare — and we leave the judgment to others.
We do not run a website that lists complaints, ranks companies, or publishes accusations. The public step in any case is taken by the consumer who lived it.
We do not adjudicate disputes. We document, structure, and prepare. The judgment, where rendered, is rendered by the public, the media, or the courts of the relevant jurisdiction.
We do not provide legal advice or representation. Where the facts warrant it, we direct cases to the appropriate local court with jurisdiction.
We do not run public campaigns against companies, sectors, or industries. We work case by case, on merit, against criteria we do not publish.